powered by intelligent software that assigns tasks based on its knowledge of where your field staff are at all times and what their current workload is.
Mobile App for Asset co-ordinator to handover and collect device as per TID. Mobile App for SE for the list of TIDs assigned to him to collect, install/service or return of devices.
enables you to meet European Union legal requirements. You will be able to track where your vehicles are in case of breakdown, or a hijack or kidnapping.
Reduce significant service calls for managed service and highly customer satisfaction. Single instance visibility from business point. Managed customer/business impact and distinguish and prioritize the IT response..
bout the nature of callouts, repeat calls and how the fault was fixed. This enables you to see opportunities for standardising processes and demonstrates where key performance indicator targets are being met.
our Automation experts will consult with you in the planning phases and be on hand during the implementation of your service.
F2MS supports Companies/Manufacturers/Service Providers in their efforts to reduce costs and optimize business performanceNeed Help to Know More ?
Enable your field crews to work more efficiently Achieving efficiency when you have a large number of field workers is a challenge: one you need to meet in order to deliver consistently high customer service and drive down costs.
F2MS Field Force Automation enables you to effectively schedule your staff and equipment in the field so you can provide your customers with the right skills in the right place. You can expect:
With a large number of field workers spread over an extensive territory, it�s challenging to deliver the responsive service your customers expect. We provide automation services across many industries including the public sector. We can help you manage the impact of field-labour cost increases, growth and new challenges.
Our experience makes F2MS a leader in the field We have more than a decade of experience in optimising our own field force of more than 25,000 people and reduced our operational costs by almost 15 per cent. Having faced the challenges of managing a large number of field engineers, we understand the problems you face as a result, and we have developed this services to help you. Our experience with FFO covers a range of industries, giving our experts detailed knowledge of a variety of real operational environments. As a global organisation, F2MS is widely recognised for innovation and thought leadership in every aspect of doing business.
Available globally. Please contact your BT account manager for specific country information.